Refund Policy

All payments on LUSTIMG are currently processed via NowPayments (cryptocurrency only). Due to the nature of cryptocurrency transactions, payments are generally irreversible once confirmed on the blockchain. Refunds, where eligible, will be issued as a credit in the original cryptocurrency or as Lust Coins at our discretion, as processing a crypto refund to the original wallet may not always be technically possible.

Credit card payment support is planned for a future update. This policy will be updated accordingly.

Eligibility

Refunds on subscription payments are available if all of the following conditions are met:

• Time Frame: The refund request is submitted within 30 days of the payment date
• Usage Criteria: The subscription has not been actively used — i.e., no images have been generated using the subscription's Lust Coins. There may be exceptions; please contact us if you are unsure.
• Cancellation: Your subscription must first be cancelled through account settings or by contacting support

How to Request

To request a refund, contact our customer support team at support@lustimg.com with your subscription details and the reason for your request. We may ask for additional information to process it.

Each refund request is reviewed on a case-by-case basis. We aim to respond within 7 business days from the date of receipt.

Annual Plans

Annual subscriptions are paid as a single lump-sum payment. Partial refunds for unused months are not provided after the 30-day eligibility window has passed.

Lust Coins pack purchases are non-refundable once the coins have been credited to your account balance.

If you purchased a Lust Coins pack and the coins were not credited due to a technical error on our side, please contact support@lustimg.com with your payment details. We will investigate and resolve the issue within 7 business days.

If a generation fails on our backend, no Lust Coins are deducted — your balance is automatically preserved. There is nothing to refund in this case.

If you observe a Lust Coins deduction for a generation that failed, contact support@lustimg.com and we will investigate and restore the affected coins.

If your prompt is blocked by our content moderation system, no Lust Coins are deducted. Blocked prompts are never submitted for generation.

Refunds will not be issued in the following cases:

• Significant use of AI services within the 30-day period (images generated using subscription Lust Coins)
• Refund request made more than 30 days after the payment date
• Violation of our Terms of Service or engagement in prohibited activities on the platform
• Lust Coins pack purchases (once credited)

Note: there may be exceptions under special circumstances. If you would like to request a refund outside of these terms, please contact our customer support team.

If you have any concerns about your transaction, we strongly encourage you to contact us directly. Please be aware that if a customer initiates a wrongful or fraudulent chargeback, we reserve the right to dispute the chargeback. We ask that you contact us for a refund in the first instance before initiating a chargeback.

We reserve the right to modify this refund policy at any time. We recommend our subscribers review it periodically. Continued use of our services after any changes constitutes acceptance of the new terms.

For any queries regarding our refund policy or to initiate a refund request, please contact us at support@lustimg.com.